Support Center
Account questions, payment enquiries and developer support.
admin@PayBangla.llcFrequently asked questions
How do I track my support ticket?
Use the ticket ID and private tracking key provided after submission. Keep the key private; it gives access to your ticket status and support reply.
Does submitting a transaction ID confirm payment?
No. Payment remains Pending until independently verified through an authorized provider. Screenshots, SMS and customer-entered references are not proof of payment.
Are live payments available?
Current merchant workspaces are sandbox-only. Live collections and payouts remain disabled pending provider authorization.
How long does a checkout invoice remain open?
PayBangla invoices expire after ten minutes, enforced by the server.
Will support ask for my PIN, OTP or API secret?
Never. Do not include passwords, wallet PINs, OTPs, API keys or authenticator setup keys in your message.
How do I access my merchant account?
Register, confirm your email and sign in. Owner access requires separate administrator approval and MFA.